Dewa19 Privacy Policy — Protecting Your Personal Information
Your privacy is our priority. This document explains how dewa19 collects, uses, stores and protects the personal information of our platform users in Malaysia.
Last updated: January 2026
What Information Do We Collect from Users?
When you register and use the dewa19 platform, we collect several categories of information to ensure the services we provide are secure, seamless and suited to your needs as a user in Malaysia.
Full name, email address, phone number, date of birth and identity details submitted during account registration.
Device type, operating system, IP address, browser type and session data collected automatically when you access the platform.
Transaction details in MYR, bank account numbers (in masked format), and deposit and withdrawal history for compliance purposes.
Gaming activity records, login frequency, pages visited and interactions with platform features for service improvement purposes.
How Do We Use Your Information?
Information collected by dewa19 is used solely for legitimate purposes directly related to the delivery of platform services. We do not use your data for any purpose not disclosed in this policy.
- Processing account registrations and verifying user identities to meet Malaysian legal compliance requirements.
- Securely processing financial transactions in MYR, including deposits, withdrawals and refunds.
- Sending important notifications related to your account, platform promotions and service terms updates.
- Detecting and preventing fraudulent activity, account hacking or any unlawful use of the platform.
- Improving service quality, user interface and the overall gaming experience through aggregated usage data analysis.
- Complying with legal and regulatory obligations applicable to the platform's operations in Malaysia.
How Do Cookies and Digital Tracking Work on This Platform?
Dewa19 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions and understand platform usage patterns. Cookies are small files stored on your device and do not contain sensitive personal information.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how users interact with the platform for technical improvement purposes.
- Preference Cookies: Saves your language settings and display preferences so your experience stays consistent across sessions.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.
How Long Is Your Data Retained and How Is It Protected?
Dewa19 takes robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
Data Protection Measures
- All data is transmitted through a 256-bit SSL encrypted connection between your device and dewa19's servers.
- Payment and financial information is stored in isolated systems with access restricted to authorised personnel only.
- Passwords are stored in hashed form and are unreadable by anyone, including internal staff.
- Our security monitoring system operates around the clock to detect any suspicious activity.
Third-Party Sharing
Dewa19 does not sell or rent users' personal information to any third party for marketing purposes. Your information may only be shared with service providers directly involved in the platform's operations — such as payment processors and game providers — who are bound by confidentiality agreements, or when required by Malaysian law.
In the event of a data breach that affects your information, dewa19 will notify you within the timeframe required by applicable law.
What Are Your Rights Regarding Personal Information at dewa19?
As a dewa19 platform user, you have certain rights regarding your personal information. We respect these rights and provide clear channels for you to exercise them.
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
To exercise any of the above rights or for any privacy-related enquiries, please contact the dewa19 support team at [email protected]. We will process your request within a reasonable timeframe.
Any changes to this Privacy Policy will be communicated via the platform. Continued use after amendments take effect will be considered acceptance of the updated policy. For further guidance, visit FAQ us.