Dewa19 Responsible Gaming — Healthy and Balanced Entertainment
Dewa19 believes that online entertainment should be fun without compromising your wellbeing. This page provides guides, self-exclusion tools, and support resources to keep your gaming experience consistently positive.
Play smart. Enjoy without going overboard.
What Is dewa19's Commitment to Responsible Gaming?
Dewa19 operates on the principle that online entertainment should be enjoyed in a healthy, controlled, and responsible manner. We provide a platform designed to bring enjoyment to adult users in Malaysia, while ensuring the safety and wellbeing of every member remains a top priority.
We do not encourage anyone to play beyond their means. Online gaming is entertainment, not a source of income. Every decision to play should be made consciously, deliberately, and free from pressure. dewa19 is committed to providing a transparent, fair environment that supports the mental well-being of our users.
Important Reminder: The dewa19 platform is for users aged 18 and above only. Gaming should be purely for personal entertainment, not as a means to resolve financial difficulties.
Recognise the Warning Signs of Risky Gaming Behaviour
Recognising the early signs of a gambling problem is an important first step. If you or someone you know is showing any of the following signs, it's time to pause and seek support.
Feeling anxious, angry, or distressed when you can't play, or playing as a way to escape personal problems.
Borrowing money to play, dipping into savings or funds meant for daily needs, or chasing losses by continuing to play.
Spending far more time playing than planned, or finding it hard to stop even when you intend to.
Neglecting work, family, or social responsibilities due to excessive gaming.
How to Set Healthy Time and Budget Limits
One of the most effective ways to enjoy online entertainment responsibly is to set clear limits before you start playing. Planning ahead keeps you in control and helps you avoid impulsive decisions.
Time Limit Guide
- Decide how long you want to play before starting a session. Set an alarm or reminder on your device.
- Take a break of at least 10 minutes every hour of play to clear your head and reassess.
- Avoid playing when you're tired, stressed, or under the influence of alcohol, as these conditions impair your judgement.
Budget Limit Guide
- Set a maximum amount you're comfortable losing as an "entertainment budget" — just like you would for a movie or a dinner out.
- Never play with money set aside for bills, rent, food, or family needs.
- Stop when your budget limit is reached, regardless of whether you're winning or losing in that session.
Self-Exclusion Tools Available to dewa19 Users
Dewa19 offers several self-exclusion tools to help users manage their gaming activity more effectively. These can be accessed through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits to automatically keep your gaming spending in check.
Take a temporary break from the platform for a period of your choosing — from a few days to several weeks.
If you feel you need to step away from the platform entirely for a while, contact our support team to request a self-exclusion.
To activate any of the self-exclusion tools above, please contact the dewa19 support team via email: [email protected] or visit the FAQ our page.
Protection of Minors and Life Balance
Minor Protection
The dewa19 platform is strictly for users aged 18 and above. We take the protection of minors very seriously and apply age verification measures during the registration process. If you become aware of any underage individual using this platform, please report it to us immediately.
If you share a device with younger family members, we recommend that you:
- Always log out of your dewa19 account when you're done using the platform.
- Using a password that children or teenagers in the household don't know.
- Using parental control software on shared devices to block access to gambling sites.
Maintaining Life Balance and Getting Help
Healthy gaming means gaming that doesn't interfere with your daily life. Make time for family, friends, and the activities you enjoy. If you feel that gaming is starting to affect your mental health, personal relationships, or finances, don't hesitate to seek professional help. Talk to someone you trust or reach out to a mental health helpline available in Malaysia.